The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) is a provincial act with the purpose of developing, implementing and enforcing accessibility standards in order to achieve accessibility for persons with disabillities with respect to goods, services, facilities, accommodation, employment, buildings, structures and premises.


Under the AODA, Ontario Regulation 429/07 entitled "Accessibility Standards for Customer Service" establishes accessibility standards specific to customer service and the provision of goods and services to the public.


Thresholds Homes and Supports is not only required to meet the requirements of accessibility standards established by the AODA but is committed to meeting and responding to the customer service needs of all consumers, visitors, and members of the public including people with disabilities.


The following documents outline our Accessibility Policy:


          AODA - Customer Service Policy

          AODA - Integrated Accessibility Standards Policy



If you require these documents in an alternate format, the Request for Alternate Format Document form is available from the main office or you can click here.








© Copyright 2019 Thresholds Homes and Supports. All Rights Reserved. Web Design and Content Management by REM Web Solutions.     |     Staff Login
Click here to contact us Crisis Services in Waterloo Wellington