Crisis Respite Residential Program



The Crisis respite Program is offered by Thresholds Homes and Supports with locations in both Kitchener and Guelph. The Crisis Respite Program responds only to individuals residing in the Waterloo-Wellington LHIN catchment area.


Crisis Respite offers short-term stays at no cost in a residential setting to individuals 18 years of age and older who areexperiencing a mental health and/or psychosocial crisis. A six-bedroom house is located in Kitchener with two additional spaces offered in an existing residence operated by Dunara Homes for Recovery in Guelph. Both programs offer 24/7 staffing support. Stays at Crisis Respite are voluntary and each individual agrees to follow program expectations. 



Short-Term Crisis Stays


Short-term crisis beds are available to provide 24-hour support to individuals who need assistance to manage their crisis. The length of stay for Crisis Respite is determined based on individual need and is re-evaluated regularly during an individual's stay. The average length of stay is approximately five (5) days. With the exception of a planned respite stay, admission to the program occurs on the same day the initial telephone screening is completed. Crisis Respite does not maintain a waitlist for beds.


Individuals access Crisis Respite for various reasons, such as to receive emotional support in times of crisis, as an alternative to a hospital stay or as a transitional step home after a hospital stay. Core services provided at Crisis Respite include:

  • Crisis de-escalation and support; safety planning
  • Developing / updating crisis plans
  • Support with symptoms of mental illness and addictions
  • Supportive counselling
  • Medication support
  • Referrals and linkages to appropriate community supports
  • Partnerships with other service providers, families, support networks
  • Completion of Ontario Common Assessment of Need (OCAN), including Self-Assessment
  • 3-day check-in to review goal progress and to set discharge date


Planned Respite Stays


Referrals for planned stays must be received a minimum of fourteen (14) days in advance for the Kitchener location. Common reasons that an individual may request a planned stay are: to provide relief for a caregiver, the caregiver is going away, or due to an upcoming event that causes stress/crisis.


In order to meet the needs of the community only two (2) planned respite stays can be approved at the same time. Requests for planned stays with less than fourteen (14) days notice are considered "urgent planned respite stays" and are approved at the discretion of the Program Manager. Length of stay for planned respite stays is not re-evaluated as the length of stay is set prior to admission; planned stays are no longer than fourteen (14) days.





Referrals are accepted from anyone. 



Referral Process – For further information, referrals or to apply to the Crisis Respite Residential Program, please call (519)                                  576-7431 or Toll-free at 1-866-797-7431.


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