Accessing Our Services

At Thresholds Homes and Supports, there are a number of different ways to access our programs and services. Learn more about the referral process for a specific program below.


Here 24/7 Referral Process

This referral process applies to the following programs and services:

  • Housing
  • Housing Support Services
  • Case Management
  • Concurrent Supportive Housing (CSH)

All referrals for these programs and services are handled through Here 24/7.

Please contact them at 1-844-437-3247 (1-844-HERE247) to complete eligibility screening and be placed on the waitlist for assessment. You can also visit their website for more information.


Crisis Respite Program

No referral is necessary. For more information or to complete a telephone screening, please call Crisis Respite directly at (519) 576-7431 or toll-free at 1-866-797-7431.


Assertive Community Treatment Team

An ACT Referral form for Waterloo Region needs to be completed through Here 24/7. New referral applications are reviewed by a Community Intake Group. You can contact them at 1-844-437-3247 (1-844-HERE247) to complete eligibility screening and be placed on the waitlist for assessment.

Each referral is assessed to confirm that ACTT is the appropriate level of support required. Consumers are referred to the Assertive Community Treatment Team from other less intensive teams or services when they require more frequent contact that only an ACT Team can provide.


Extraordinary Needs Program

Referrals to the Extraordinary Needs Program are completed by hospitals or community agencies. A referral package is available by contacting the referral organization or contacting Thresholds.


Crisis Stabilization Bed Program

Referrals are accepted from anyone. For further information, referrals, or to apply to the Crisis Stabilization Bed Program, please contact Thresholds.


Community Homes for Opportunity

To apply for the CHO program, please complete our CHO Application and fax to 519-742-5232.

If you need help completing the form, please contact Thresholds or call our main office at 519-742-3191.