Services and Programs We Provide

At Thresholds Homes and Supports, we provide a wide range of programs and services for individuals experiencing mental health or concurrent disorders.


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Crisis Respite Residential Program

The Crisis Respite Program offers short-term, voluntary, non-medical residential beds for up to six individuals in crisis or in need of respite, at no cost. As a partner in the larger crisis response system of services, the Crisis Respite Residential Program provides an opportunity for support within an alternative, less intrusive environment that can help to divert a potential emergency visit from hospital. 


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Extraordinary Needs Program (ENP)

The Extraordinary Needs Program (ENP) facilitates the transition of individuals with complex mental health and other needs from hospital to the community through coordinated funding provision that focuses on individualized supports reducing over time as the person stabilizes. 


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Housing Support Services (HSS)

Our Housing and Support Services provide individuals with comprehensive longer-term support. Support is based on the individual’s recovery goals which may include domains such as; employment, education, volunteering, recreation or becoming more engaged and integrated in the community.



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Community Homes for Opportunity (CHO)

Community Homes for Opportunity (CHO) is a supportive housing program for people living with severe and persistent mental health diagnoses who may require 24-hour supportive care. Through our team of on-site case managers, in collaboration with support staff provided by the owner-operators of the CHO homes (Daring Residence and Noble Residence), provide direct support coordination, case management services, recreation and individualized support planning to CHO clients. 




Assertive Community Treatment Team (ACTT)

Thresholds Homes and Supports has one of the two ACT Teams that provide services in Waterloo Region. The Assertive Community Treatment Team (ACTT) is an interdisciplinary team that provides comprehensive, community-based psychiatric treatment...


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Flexible Assertive Community Treatment Team (FACTT)

Thresholds Homes and Supports has one of two FACT Teams that provide services in Waterloo Region. FACTT is a multidisciplinary team compromised of social work, housing support, substance use treatment, occupational therapy, nursing and psychiatry. 


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What is the definition of a Severe and Persistent Mental Illness (SPMI)?

To determine if an individual meets criteria for a having a diagnosed or diagnosable severe and persistent mental illness, the individual must be 18 years of age in addition to meeting the following criteria...