Client feedback and complaint form

If you would like to report an issue concerning a program, service, procedure, policy, tenant, or staff member, please fill out this form with the details requested. Your submission will be promptly reviewed. 

If you would prefer to use a paper form or would like to share your complaint by telephone, please download the procedure and form here.

Client File Requests

All Thresholds Homes and Supports clients have the right to request a copy of their file at any time. If you are a client and would like to request your file, you can:

  • learn more about this process, including what happens after you ask for your file and how long it may take, here
  • and fill in the form to request your file here