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Quarterly Strategic Plan Progress Tracker

Our 2024-2026 Strategic Plan identifies four main goals: ensuring supported clients, becoming the employer of choice, supporting effective agency governance, and being a valued partner. Explore the tracker below to view our progress highlights.
 
This tracker was last updated December 2025.
Supported Clients
  • We have implemented a peer engagement approach; developing an evidence-based framework and and defined the scope of role, hired staff, and implemented programming.
  • We have implemented the Ontario Perspectives Of Care (OPOC) survey to engage client input and feedback for quality improvement. Learn more and view the results here. 
  • Informed by the Thresholds Client Council, we have developed a Client Charter highlighting client rights and responsibilities, and distributed a paper copy to all clients.
 
  • We have completed a compensation pay review and upgraded to ensure pay equity and competitiveness in our sector.
  • We have implemented an annual staff satisfaction survey to identify and address improvement opportunities.
 
  • Following research and assessment of accreditation options, we have selected to proceed with Accreditation Canada.
  • We have developed shared accountability structures regarding financial decisions at all levels.
  • We have created a communications, fundraising, and development role and have created a Communications and Engagement Plan and Fundraising Plan. 
  • We have built ongoing partnerships with equity-deserving communities and organizations that serve them, including Sanguen, Traverse Independence, and Crow Shield Lodge, at eight of our sites.
Supported Clients
  • We are establishing an anti-opression approach at every level of our work, including providing training to staff and implementing a review process.
  • We are implementing new ways to increase leadership capacity, including strengthening pathways to leadership, and increasing opportunities to provide feedback to leadership.
  • We are conducting a self-assessment of the organization’s policies against accreditation standards.
  • We are implementing our work plan to move us through the process of becoming accredited through Accreditation Canada.
  • We are continuing to expand our housing portfolio, strengthening relationships with private sector landlords.