Privacy Policy

Thresholds Homes and Supports is committed to respecting the privacy of visitors to our website. All personal information that is collected, used and disclosed is done so in accordance with this privacy policy and governed by the Freedom of Information and Personal Health Information Privacy Act.

Personal information is any information about an individual that identifies him/her, such as contact details including name, address, username and/or passwords. Aggregate information, such as the number of visitors to our site, pages visited etc. is not personal information. You can visit our website without telling us who you are.

We only receive your personal information when you specifically and knowingly provide it on our site, such as when you request information. When you provide information about yourself, you are consenting to, and have knowledge of, the collection, use and disclosure of this information.

Personal information will never be given to a third party if it is not directly related to the nature of your request. However, we will release information in order to comply with the law.

Thresholds is not responsible for the privacy practices of websites you choose to link to from our website.

Thresholds has designated a Privacy Officer whose role it is to:

  • Answer questions from consumers and the public about the agency’s privacy and information protection practices.
  • Ensure staff of Thresholds is aware of their responsibilities under the Personal Health Information Protection Act (PHIPA).
  • Respond to and investigate any complaints about agency privacy practices.
  • Inform a consumer if there has been a breach of privacy.

If you would like more information or have questions or concerns about our privacy practices, please contact the Privacy Officer at Thresholds at (519) 742-3191 or by email at

Questions may also be directed to:

Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400
Toronto, ON M4W 1A8
Tel: (416) 326-3333
Toll-free: 1-800-387-0073