Crisis Respite Residential Program

The Crisis Respite Program offers short-term, voluntary, non-medical residential beds for up to six individuals in crisis or in need of respite, at no cost. As a partner in the larger crisis response system of services, the Crisis Respite Residential Program provides an opportunity for support within an alternative, less intrusive environment that can help to divert a potential emergency visit from hospital. Our six-bedroom house is located in Kitchener and the program offers 24/7 staffing support. Stays at Crisis Respite are voluntary and each individual agrees to follow program expectations.


Short-Term Crisis Stays

Short-term crisis beds provide 24-hour support to individuals who need assistance to manage their crisis. The length of stay for Crisis Respite is determined based on individual need and is re-evaluated regularly during an individual’s stay. The average length of stay is approximately five (5) days. Admission to the program occurs on the same day as the initial telephone screening is completed, with the exception of a planned respite stay. The Crisis Respite program does not maintain a waitlist for beds.


Individuals may access Crisis Respite for various reasons: to receive emotional support in times of crisis, as an alternative to a hospital stay, or as a transitional step after a hospital stay. The core services provided at Crisis Respite include:


  • Crisis de-escalation and support

  • Safety planning

  • Developing / updating crisis plans

  • Support for symptoms of mental illness

  • Supportive counselling

  • Medication support

  • Referrals and linkages to appropriate community support

  • Partnerships with other service providers, families, and support networks

  • Three-day check-in to review goal progress and to set the discharge date


Planned Respite Stays

There are circumstances for which a planned respite stay is necessary. This may be because an individual requires caregiving and the caregiver is unavailable for a period of time. Additionally, there are life events for which people require additional supports. Respite stays can be planned by calling the number below.


Eligibility Criteria

  • 18 years of age and older

  • Must live in the Region of Waterloo or County of

  • Experiencing a mental health and/or psychosocial crisis

  • OR are in need of a respite stay

  • Able to maintain safety of self and others (in a congregate setting)


Referral Process

Referrals can be made by self, family, friends and community service providers. For more information or to complete a telephone screening, please call Crisis Respite directly at 519-579-0751