Thresholds Homes and Supports (“we”, “us”, or “our”) operates the website https://www.thresholdshomesandsupports.ca. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.
We are committed to protecting your privacy and handling your personal information with transparency and care. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please do not use our website.
Thresholds Homes and Supports collects personal information to provide and improve our services. The types of personal information we collect include:
We collect personal information through the following methods:
We use cookies and similar tracking technologies to collect and track information about your activity on our services. The categories of cookies we use include: Strictly necessary, Functional and Analytics.
Thresholds Homes and Supports uses the personal information we collect for the following purposes:
We will not use your personal information for purposes materially different from those described above without first obtaining your consent or providing you with notice as required by applicable law.
Thresholds Homes and Supports does not sell, trade, or otherwise share your personal information with third parties for their own marketing purposes.
We engage trusted third-party companies to help operate our website and services (for example analytics, payments, or hosting). These providers process personal information only on our behalf and are obligated to protect it:
We may disclose your personal information only in the following limited circumstances:
Thresholds Homes and Supports is committed to complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. PIPEDA establishes 10 fair information principles that govern the collection, use, and disclosure of personal information in the course of commercial activities in Canada.
This section outlines how we adhere to these principles and describes your rights as a Canadian resident.
Thresholds Homes and Supports is responsible for the personal information under our control. We have designated a privacy officer who is accountable for our compliance with PIPEDA and this Privacy Policy.
Our privacy officer can be reached at info@thresholdsspports.ca.
We are responsible for personal information that has been transferred to third parties for processing on our behalf. We use contractual and other means to ensure that third-party service providers protect your personal information to a comparable level.
Under PIPEDA, your knowledge and consent are required for the collection, use, or disclosure of personal information, except where inappropriate or as otherwise permitted by law.
Thresholds Homes and Supports obtains consent in the following ways:
You may withdraw your consent at any time, subject to legal or contractual restrictions and upon providing reasonable notice. Please note that withdrawing consent may affect our ability to provide certain services to you. We will inform you of the implications of withdrawing consent when you make your request.
Thresholds Homes and Supports limits the collection of personal information to what is necessary for the purposes we have identified. We collect personal information by fair and lawful means and do not collect information indiscriminately.
We will not collect personal information beyond what is required to provide our services and fulfil the purposes described in this Privacy Policy.
As a Canadian resident, you have the following rights under PIPEDA:
To exercise any of these rights, please submit your request to info@thresholdsspports.ca. We may require you to verify your identity before processing your request. We will respond within 30 days of receiving your request. If we cannot respond within 30 days, we will notify you of the delay and the reason for it.
If you are not satisfied with our response to your request, or if you believe we have violated your privacy rights, you may file a complaint with the Office of the Privacy Commissioner of Canada:
Thresholds Homes and Supports is committed to being open and transparent about our policies and practices relating to the management of personal information. This Privacy Policy is readily available on our website and describes:
Thresholds Homes and Supports retains your personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law.
When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your personal information, and applicable legal requirements.
Once your personal information is no longer necessary for the purposes for which it was collected, we will securely delete or anonymise it.
Thresholds Homes and Supports implements appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include, but are not limited to:
While we take reasonable steps to protect your personal information, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security of your data.
Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under this age, we will take steps to delete that information as soon as possible.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at info@thresholdsspports.ca so that we can take appropriate action.
Our services may contain links to third-party websites, services, or applications that are not operated by Thresholds Homes and Supports. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
We encourage you to review the privacy policy of every site you visit. This Privacy Policy applies solely to information collected by Thresholds Homes and Supports.
Thresholds Homes and Supports may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We will endeavour to respond to all legitimate enquiries within a reasonable timeframe and no later than required by applicable law.
We collect the following types of personal information: Full name, Email address, Phone number, IP address and Device and browser information. This information is collected through information you provide directly through forms, registrations, and account creation, analytics tools that record how you interact with our services, automated data collection through cookies and similar technologies, information received from third-party services and partners and information collected automatically when you use our services.
We use your personal information for the following purposes: to provide and maintain our services, to communicate with you about your account, updates, and support requests, to detect, prevent, and address fraud, security breaches, and technical issues, to comply with applicable laws, regulations, and legal processes, to analyse usage patterns and improve our services, to send promotional materials and marketing communications (with your consent) and to personalise your experience and deliver content relevant to your interests. We do not use your information for purposes beyond those described in this policy without your consent.
We do not sell or share your personal information with third parties for their marketing purposes. We use service providers such as Google Analytics (usage analytics), Meta Pixel / Facebook (advertising and analytics), Mailchimp (email marketing) and WordPress plugins (site functionality) to help operate our services; they process data only on our behalf.
We retain your personal information for as long as necessary to fulfil the purposes described in this policy. After this period, your data is securely deleted or anonymised. We may retain certain information for longer periods where required by law or for legitimate business purposes such as resolving disputes.
You can exercise your privacy rights by contacting us at info@thresholdsspports.ca. Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal information. We will respond to your request within the timeframe required by applicable law.
You must not reproduce, duplicate, copy, sell, resell, or otherwise exploit any material on this website for a personal or commercial purpose without express written consent from Thresholds Homes and Supports. Unauthorized use may result in legal action.
By using our website, you accept these terms and conditions in full.
